How can I place an order?
Please email us at info@WeJeweler.com with your required details and we will prepare the proforma invoice for you.
What is the minimum quantity to order with you?
No minimum order quantity/MOQ required.
How much time you need to deliver the order?
It depends on your order quantity. Most of the items we have ready in stock, so usually we can deliver in 2~4 day. Customize order need to takes about 15 days. During the procedure we will keep updating our clients about the progress of their orders.
What are your payment terms and payment methods?
Our payment term is taking 100% advance payment for all the orders. We accept payments through Paypal, Western Union, MoneyGram and direct bank wire transfer. We will start working on your orders only after the payment is made.
What is your packaging procedures?
You can completely trust our packaging procedures. We diligently ensure that all the items reach you safety without any faults. If you have any special requirements for packing then please inform us at the time you place order.
What is your shipping procedures?
We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT. After you confirm your address, we will inform the tracking details after delivered and continuously assist our clients untill you receive the parcel. You can track your order situation on www.17track.net after shipping with tracking code.
How about the shipping cost?
The shipping cost depend on the weight of the package and your location. Please email us and we will quote you the latest shipping cost. The items prices we quote are EXW Prices, not includes shipping cost, this is to be paid by the buyer.
Will I need to pay any others fee except for the cost of items and shipping?
If you pay through Paypal, there is a Paypal Service fee at the rate of 4.5% of the total amount you are paying. This is to be paid by the buyer.
Will I need to pay any import duty charges in my country for the goods I ordered?
Sometimes it’s quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.
Why my order delayed?
Order delayed maybe the reasons of the following: 1. Payment are not summit in time or we can not confirm your payment. 2. Incorrect shipping address. 3. Holiday rush. 4. Items not ready in stock or backorder. 5. Order placed during non-business days.
Any further questions, please contact us info@WeJeweler.com.