We sincerely thank you to choose and cooperate with us. Our primary goal is to make you satisfied with our service and products. In case you are not satisfied with our products or simply would like to return it, please check our return policy and additional information as below.
About missing/broken items: All missing and broken items must be reported within 72 hours after the buyer receive the parcel.
About defective items: Return any defective items are entitled to a replacement only during our warranty period and under our warranty return policy.
About return items:
1. No restocking fee charged for a return item.
2. Within 30 days after the buyer received the package the items must be returned.
3. Returned items must be the same as the original condition.
4. Return to Personal Name Only, please contact us before return any items.
5. Shipping cost is not refundable.
6. Buyer responsible for the return shipping cost.
7. Please allow us 2-3 days after receiving the return parcel to inspect the items and to REFUND.
8. Abuse of our return policy will not be tolerated. We reserve the right to refuse refund requests for excessive returns.
BEFORE YOU SHIP THE STONES BACK TO us, make sure to email us at [email protected] to confirm shipping details and any other information.