FAQs

FAQ

Most frequent questions and answers

On page send your quotation list or email us directly at [email protected] with your details, we will prepare the proforma invoice for you.

No minimum order quantity/MOQ required.
It depends on your order quantity. Most of the gemstones we have available stones in stock, so usually we can deliver in 2~7 days. Custom made orders need to take about 15 days. During that time, we will keep updating our clients about the progress of their orders.
Our payment term is taking a 100% advance payment for the orders. We accept payments through Paypal, Western Union, MoneyGram, Payoneer, and direct bank wire transfer(T/T). We will start working on your orders only after the payment is made.
You can completely trust our packaging procedures. We diligently ensure that all the items reach you safety without any faults. If you have any special requirements for packing then please inform us at the time you place an orders.
We ship package through Registered Mail, EMS speed post, DHL, UPS, FedEx, TNT. After you confirm address, we will inform the tracking details after delivered and continuously assist our clients until you receive the parcel. You can track your order situation on www.17track.net after shipping with the tracking number.
The shipping cost depends on the weight of the package and your location. Please email us and we will quote you the latest shipping cost. The gemstones’ prices we quote are EXW Prices, not includes shipping cost, this is to be paid by the buyer.
If you pay through Paypal, there is a Paypal Service fee at the rate of 4.5% of the total amount of your order. This is to be paid by the buyer.
Sometimes you may be charged with the Customs Duty by the Custom department of your country. You need to pay that on your own.
Order delayed maybe the reasons for the following: 1. Payment is not summit in time or we can not confirm your payment. 2. Incorrect shipping address. 3. Holiday rush. 4. Items not ready in stock or backorder. 5. Order placed during non-business days.

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